Customer Care Assistant - Work From Home

Job Description:

Peddlr is seeking a dedicated and motivated Customer Care Assistant to join our team on a part-time basis. This position will allow you to work from the comfort of your own home in Cebu, Central Visayas, PH. As an Entry Level position, we require at least 1 year of experience in a customer service role.

Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Assist customers with product information, order status, and issue resolution
- Process orders, returns, and exchanges accurately and efficiently
- Maintain a high level of customer satisfaction through excellent communication and problem-solving skills
- Collaborate with other team members to ensure a seamless customer experience
- Keep detailed records of customer interactions and transactions

Requirements:
- Excellent communication skills in English
- Strong attention to detail and ability to multitask
- Previous experience in a customer service role is preferred
- Ability to work independently and as part of a team
- Strong negotiation skills to handle customer complaints effectively
- Must have a dedicated workspace with a reliable internet connection

Personality Traits:
- Dedicated: Willing to go above and beyond to provide exceptional customer service
- Motivated: Self-starter who takes initiative and strives for excellence

Soft Skills:
- Attention to detail: Ability to accurately process orders and resolve customer issues
- Negotiation: Skillful in handling customer complaints and finding mutually beneficial solutions

Benefits:
- Free accommodation for remote work
- Travel and spending expenses covered
- Retirement plan for long-term financial security

Working Environment:
At Peddlr, we strive to inject a sense of joy and vibrancy into the work environment. We believe in fostering a positive and supportive atmosphere where every team member feels valued and motivated to succeed.

Deadline to Apply:
Please submit your application by September 13, 2024.

Equal Opportunity Statement:
Peddlr is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.