### Job Title: Customer Care Assistant
**Company:** GMA Network Inc.
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 2
#### **Job Description**
GMA Network Inc. is seeking a dedicated and driven Customer Care Assistant to join our dynamic team in Cebu. This part-time position is pivotal in ensuring our customers receive exceptional support and assistance. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and promoting a positive brand image that reflects our commitment to excellence.
#### **Key Responsibilities**
- **Customer Support:**
- Respond promptly to customer inquiries via phone, email, and chat, ensuring a high level of satisfaction.
- Provide accurate information regarding products, services, and promotions.
- Maintain a detailed database of customer interactions and feedback to enhance service delivery.
- **Problem Resolution:**
- Analyze customer issues and provide timely solutions to resolve concerns promptly.
- Collaborate with other departments to address complex issues that require cross-functional support.
- Implement best practices for customer service and improve processes in line with customer feedback.
- **Sales Support:**
- Assist in identifying customer needs and recommend suitable products or services to enhance their experience.
- Support promotional campaigns by communicating offers effectively to customers.
- **Reporting and Feedback:**
- Compile reports on customer interactions and feedback to identify trends and insights.
- Participate in regular team meetings to discuss performance and areas for improvement.
- **Team Collaboration:**
- Work collaboratively with colleagues from various departments and regions to ensure a seamless customer experience.
- Foster a conducive work environment that promotes teamwork, respect, and productivity.
#### **Requirements**
- **Education & Experience:**
- A minimum of 2 years of experience in customer service or a related field.
- A degree in Business Administration, Communications, or a related field is preferred but not required.
- **Personality Traits:**
- Driven: Proactive in finding solutions and taking initiative in tasks.
- Dedicated: Committed to delivering outstanding customer service and contributing to team success.
- **Soft Skills:**
- **Communication:** Exceptional verbal and written communication skills, with an ability to convey information clearly and empathetically.
- **Problem-Solving:** Strong analytical and problem-solving abilities to manage customer issues effectively and efficiently.
- Ability to work independently while also being a team player who collaborates with others effectively.
#### **Benefits**
- Company-provided equipment to facilitate remote working.
- A competitive joining bonus for successful applicants.
- Retirement plan to support your future financial stability.
#### **Working Environment**
- Join a diverse team that collaborates with colleagues worldwide, embracing a global village mentality where ideas and cultures are shared and celebrated.
#### **Application Deadline**
- Applications will be accepted until **October 6, 2024**.
#### **Equal Opportunity Statement**
GMA Network Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, disability status, or any other characteristic protected by law.
If you are a motivated individual who thrives in a fast-paced environment and is passionate about providing exceptional customer service, we encourage you to apply!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
