**Work Setup**:
Onsite work setup and Shifting Schedule
**JOB RESPONSIBILITIES**:
- Control Service.
Ensure our ground transportation services run
- smoothly on a daily basis by monitoring Driver App milestones and priority client bookings.
- Dispatch Chauffeurs.
Assign chauffeurs from our global partner
- network to open booking requests, striving for a 100% fulfillment rate.
- Troubleshoot Proactively.
Find solutions to urgent needs that arise due to new requests or unexpected scenarios (i.e.
flight delays, car breakdowns, etc.)
- Delight Customers.
Maintain and promote a positive attitude while meeting productivity goals, aiming to leave our customers and chauffeurs with a smile.
- Follow Through on Resolutions.
Follow up on customer issues to the point of resolution, keeping guests updated as needed.
- Give Actionable Feedback.
Provide consistent, constructive feedback on customer and chauffeur satisfaction as well as processes.
- Administrative Tasks.
Handle internal housekeeping such as documenting individual queries.
**QUALIFICATIONS**:
- Excellent organizational and communication skills: You have the ability to effectively multitask and prioritize your workload and ask others for help when needed.
- Customer Care: You don't just love customer service, you learn to solve issues and make things work, and you see opportunities where others see problems.
- English proficiency: You have excellent English language skills; additional languages are a plus.
- Authenticity: You are convincing while also being personable, helpful, and competent.
And you possess a high degree of flexibility, team spirit, independence and are always open to new tasks.
- Team Player: You have the ability to motivate the team to improve each day.
- Familiarity with web-based customer care systems:
- Experience with Salesforce and/or Zendesk is an advantage.
**Job Highlights**
- Above Average Salary Package
- Day 1 HMO w/ free dependent
- Life Insurance on Day 1
**Salary**: Php27,000.00 - Php50,000.00 per month
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
**Experience**:
- Customer Service Representative: 1 year (required)