All Jobs > CSR III | US Payroll and Tax Specialist | Philippines
CSR III | US Payroll and Tax Specialist | Philippines
Fully Remote
Description
Join Peak Support: Where Passion Meets Purpose At Peak Support, we're not just another outsourcing company—we're a dynamic, fast-growing team that values integrity, respect, excellence, collaboration, and compassion. As a Great Place to Work-Certified company with the best Glassdoor rating in the business process outsourcing (BPO) industry, we're committed to creating an exceptional employee experience. If you share our values and are passionate about delivering outstanding customer service, we want to hear from you!
We offer: Competitive compensation and excellent benefits. Comprehensive training and development programs. A fun, inclusive workplace culture. Opportunities for personal and professional growth. Ready to take the next step in your career? Join the Peak Support team and discover why we're the top-rated employer in our industry.
Apply now and let's start our journey together!
Our client is seeking detail-oriented and customer-focused Customer Service Representatives (CSRs) to join our team and handle US payroll inquiries. The ideal candidates will possess excellent communication skills, a strong understanding of payroll processes, including US payroll taxes, and the ability to provide accurate and timely assistance to employees regarding their payroll-related concerns. We have multiple openings available for CSR 1, CSR 2, and CSR 3 levels, each with increasing responsibilities and expertise.
As a member of our team, you will: Perform all CSR 1 and CSR 2 responsibilities with advanced expertise and efficiency. Handle the most complex payroll issues, including multi-state payroll processing, garnishments, and payroll tax compliance. Take the lead in resolving payroll discrepancies and ensuring accurate tax withholdings. Mentor and train junior CSRs (CSR 1 and CSR 2) on payroll processes and best practices. Work closely with the payroll team to develop and implement process improvements and ensure adherence to payroll policies. Assist in audits and ensure compliance with all payroll-related regulations, including US payroll taxes. Act as a subject matter expert on payroll software and systems. Requirements We're looking for individuals with the following qualifications: Minimum of 1 year of experience in payroll administration. Advanced knowledge of US payroll laws, multi-state payroll processing, and payroll taxes. Experience in mentoring and training junior staff. Proven leadership skills and the ability to implement process improvements. #J-18808-Ljbffr
