Csr Financial Account

Providing account transactions details, placing investigations or on-line navigation assistance as well as to perform the following task:
Work in a fast-paced and high volume service center self-managing call efficienciesPromptly resolve client inquiries and escalate as needAttentively service customer needs and concerns while being empatheticMaximizing opportunity to build rapport with the customerShow willingness to address the expressed and unexpressed needs of the client helping to build customer loyalty.Utilize tools and resources appropriately to efficiently resolve customer inquiriesPresent strong problem solving and decision-making skillsBe organized and detail oriented with the capability to multi task