1.Ensure excellent service standards and maintain high customer satisfaction while responding promptly to customers inquiries
2.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution and accurately record and log interaction with customers and updates account information and able to retrieve this information to create reports for management
3.
Guide customers through troubleshooting, navigating the company site or using the products or services
4.
To attract potential customers by answering product and service questions; suggesting information about other products and services
5.
To collate with the accounts department in the opening of accounts, deposits, transfers and withdrawals from and to customers' accounts and to perform this transactions accurately
5.
Fluent communication and reporting with management regarding the company's products and to recommend potential products or services to management by collecting customer information and analyzing customer needs through the knowledge of the company products.
6.
Help to train new employees and inform them about the company's customer management policies
**Requirements**:
- Experience in customer service is required
- Excellent communication in English, both written and verbal
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- Comfortable working in fast-paced environments
- Sports and betting knowledge is a plus but not required
- Amenable to work on shifting schedules esp.
4:00AM to 1:00PM and 6:00AM to 3:00PM
- Willing to report onsite - Alabang office
**Salary**: Php15,000.00 - Php25,000.00 per month
Schedule:
- Early shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
COVID-19 considerations:
Follow the safety and health protocol set by the building administrator and PH government.
**Experience**:
- Customer Service Representative: 1 year (required)