Csr - Customer Service Representative Alabang

**RESPONSIBILITIES**:

- Answer courteously inbound calls.
- Respond to customer inquiries.
- Provide personalized customer service by responding to the needs of the customers.
- Ensure feedback from the customer to further improve the customer services.
- Manage and update customer databases with the status of each customer.
- Coordinate with the dispatch team to send products or provide services on time to customers.
- Build customer loyalty by follow-up of customer calls.
- Evaluate problems of the customers and provide logical lasting solutions.
**QUALIFICATIONS**:

- Willing to start ASAP
- Willing to work in graveyard or shifting schedule
- Should be verified 18 years old and above
- Good to excellent English communication skills
- Strong comprehension skills
- No medical conditions that would impact working at night or on shifting schedules

**Job Types**: Full-time, Permanent

**Salary**: Php16,000.00 - Php25,000.00 per month

**Benefits**:

- Paid training
- Work from home
Schedule:

- 8 hour shift
- Shift system
Supplemental Pay:

- 13th month salary
- Overtime pay
Application Question(s):
**Education**:

- Bachelor's (preferred)
**Experience**:

- BPO: 1 year (preferred)
Work Remotely:

- Temporarily due to COVID-19