Csr - Bpo

Support our B2B customers in their Business Travels
- Liaise with suppliers and partners to resolve booking issues
- Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries, and requests
- Addressing, preempting, and solving problems - You are an owner and anticipate issues before they come your way!
- Help define and establish best practices together with the rest of the team in sales, operations, and customer care
- Stay up-to-date with new features and product launches in TravelPerk - there are lots so be prepared for some serious innovation!
**Qualifications**:

- Customer service background in Hospitality - hotels, travel agencies, airlines, offices
- at least 1-year of experience in a similar position
- Excellent communication skills in Business English, spoken and written
- Proven experience going above and beyond to provide an amazing service that helps customers, ideally within a client-facing role

**Job Types**: Full-time, Permanent

**Salary**: Php21,000.00 - Php25,000.00 per month

**Benefits**:

- On-site parking
- Paid training

Schedule:

- 8 hour shift
- Shift system

Supplemental Pay:

- 13th month salary
- Overtime pay
- Performance bonus

Ability to commute/relocate:

- San Pedro, Laguna: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service Representative: 1 year (preferred)

**Language**:

- English (preferred)

Shift availability:

- Night Shift (preferred)
- Overnight Shift (preferred)