**Supportware **is the Service Delivery Partner of **Helpware**.
Supportware's main goal is to provide Helpware, with excellent business process solutions and to achieve the optimum job-person match.
On behalf of Supportware Philippines, you can discuss and explore current job opportunities within Helpware.
**Position Summary**
The Customer Support Representative will serve as the first point of contact to customers and must be focused on providing an excellent customer experience at all times.
In addition, this person must have the confidence to make quick and accurate decisions, use independent judgment on unfamiliar customer needs, foster great customer relationships and have the ability to determine when inquiries should be escalated.
**Requirements**:
- Must be at least 18 years old
- Must be located in the Philippines.
- Must be able to work from home.
- Must be able to report onsite if needed (Hybrid work set-up)
- Must have good English Communication Skills both written and verbal.
- Can type at least 30 wpm.
- Must be willing to work on graveyard schedule, shifting, and holidays.
**Work Environment**:
As the COVID-19 pandemic and the different levels of quarantine continue to threaten our future, what remains is our commitment to our people.
We are committed to providing continuous employment to people most especially to the ones severely affected by this pandemic.
Our policy is our people first, and as such it is our goal to keep our employees safe during these uncertain times.
**Job Types**: Permanent, Part-time, Full-time, Fixed term
Contract length: 7 months
**Salary**: Up to Php24,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Pay raise
Schedule:
- 8 hour shift
- Night shift
- Shift system
Supplemental Pay:
- 13th month salary
- Performance bonus
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you willing to be trained onsite in BGC, Taguig for 1-2 weeks?
- Are you okay with a Hybrid work set-up after the training?
- Are you okay working on a nightshift schedule?