Summary As the Client's Customer Success Coordinator (CSC), you'll partner closely with our Customer Success Management (CSM) team to guide the customer to implement our e-commerce platform successfully, adopt it widely across their organization, and ensure they continuously gain business value.
From our products and services, and answer basic technical questions regarding the platform and sales growth tactics. By engaging our customers using both an educational approach and transactional approach, you'll position yourself as the "go-to" person and serve as the trusted point of contact across the lifecycle milestones of onboarding, adoption, and advocacy. You will serve as the voice of your customers' training and educational needs, providing feedback to the CSM and Customer Marketing teams.
Responsibilities Be the primary point of contact for basic training and fundamental platform, eCommerce, and marketing questions Help customers through email and online presentations Utilize tools to track assigned account metrics and health, learning development, and growth Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis Monitor and analyze customer's usage of our product Responsible for working with the Implementation and Customer Success Management teams to integrate and train new clients Qualifications At least 2-3 years previous account management, training, and/or customer onboarding role(s), SaaS experience preferred At least 1-3 years experience eCommerce experience, Amazon and eBay marketplace experience preferred Strong verbal and written communication skills Great people skills and an outgoing personality Be a "self-starter" and stay focused even when unsupervised Experience using training or video conferencing platforms preferred - i.e. Zoom, GoogleMeet Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service Why Diversify?
Since 2012, Diversify has created a culture where its people come first. With locations in Makati and BGC, working with Diversify means access to quality work spaces, the latest infrastructure and resources that have made them one of the leading offshore services providers in Metro Manila. You will immerse yourself in an open, widely diverse office culture where no idea is small enough and you constantly stay engaged with each other. Position Overview
Dress Code Smart Casual Working Hours 7am - 4pm Spoken Language Filipino & English Benefits Medical, Dental, Misc Allowance Company Size 1,000-1,500 Employees Average Processing Time 2 weeks Experience Diversify: Your Future Simplified