Job Highlights
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Competitive Salary
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HMO
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Day Shift, Sat-Sun Off
Summary:
To accurately and efficiently support and their product suppliers in processing Cruise bookings through managing communication flows with suppliers (supplier replies, supplier enquiries), as well as checking reports and monitoring booking queues/inboxes to ensure Service Level Agreement deliverables are met.
Detailed Job Description:
- Work with Suppliers to ensure the Cruise Line confirmations are received within required the timeframes.
- PA5 and BMM loading issues are identified and sent through to consulting team to work with Retail and resolve.
- Act as a liaison between Retail and Suppliers to ensure all necessary information is provided/received to assist in securing booking confirmations as quickly as possible.
Any issues are escalated to consulting team to follow up.
- Be responsible for managing communications to Retail regarding schedule changes, move over requests etc.
- Be responsible for running FCC & FCD reports monthly and distributing them to the applicable retail stores.
Identify store and Communicate with the applicable retail stores when any new FCD are received from onboard bookings
Knowledge, Skill-set, and Experience Required:
- Proven Customer Services experience
- Travel knowledge and experience preferred but not essential
- Strong service work ethic
- The ability to work under pressure and meet deadlines
- Strong written and oral communication skills
- Excellent attention to detail
- Passionate about the customer
- Passionate about travel in particular cruise
- Relevant industry experience
- Team player, independent thinker, open minded
- Bucket loads of initiative
- Adaptable to change and flexible
- A standout team member with a desire to share ideas
- The desire to learn and develop your skills and knowledge
- Adept knowledge in Dolphin system
**Job Types**: Full-time, Permanent
**Benefits**:
- Health insurance
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (required)