Cruise Line Call Center Agent

Join our team as a Cruise Line Agent, where you'll master the art of planning and booking unforgettable cruise vacations. Your role involves becoming an authority on cruise lines, destinations, and onboard amenities. You'll excel at understanding client preferences, crafting personalized recommendations, managing bookings efficiently, and maintaining seamless communication with cruise companies. Your ultimate mission? Delivering top-notch customer service, providing expert advice, resolving any issues that arise, and elevating the overall travel experience for every client.

Segment: Expro 2-5(Sales/Travel)

Educational Attainment:
• HS/SHS Graduate
• Work-on-site

Segment References:
Starter No experience at all
Adapter With experience but not related to BPO
Expo Gen 1 With Customer Service Experience 5 months below
Expo Gen 2 With Customer Service Experience 6-12 months
Expo Gen 3 With Customer Service Experience 13-24 months
Expo Gen 4 With Customer Service Experience 25-48 months
Expo Gen 5 With Customer Service Experience 49 months above
Expo Tech Expro 2 With Technical Support Experience 6-12 months
Expo Tech Expro 3 With Technical Support Experience 13-24 months
Expo Tech Expro 4 With Technical Support Experience 24-48 months