Crm Process Manager/ Consultant

Key Responsibilities include:
Developing CRM strategy
Designing interventions to drive customer acquisition / customer engagement
Managing full spectrum of Sales/ Marketing program execution from strategy definition to technical delivery in Salesforce
Extensive experience and hands-on role in conducting requirement gathering and design workshops, preparing solution and functional blueprint, leading, and coordinating solution design and deployment across multi-dimensional team
Monitoring trends, analyzing data, to optimize sales & marketing programs
Identifying process improvement opportunities
Developing business case for CRM strategies, technology solutions
Developing / supporting development of CRM/Martech platform technology
Qualification

Your experience counts!

Experience in designing / managing CRM with hands-on/functional consultant experience in Salesforce Sales/Service/Marketing Cloud implementation with deep functional, industry and client facing experience

Should be certified in Salesforce across different Salesforce Clouds

Should have experience in Salesforce multi-cloud implementation

Experience with CRM, Marketing software, Channel integration, Real Time Decisioning is desirable.

Strong understanding of how digital channels work together to create a cohesive, personalized marketing program for the customer, not just knowledge of one channel

Experience managing CRM Programs for large, complex clients with proficiency in measurement and operations

Ability to drive the engagement with minimal supervisor involvement and should be able to work independently from onshore/offshore

Ability to establish and build on working relationships effectively

Hands-on experience of salesforce

Good Consulting experience is preferred