?? Join TokenWin: Elevate Your iGaming Career! TokenWin, a hub of iGaming innovation, invites you to be part of our dynamic team. Embrace challenges, foster creativity, and thrive in a collaborative environment. We're not just shaping the future of gaming; we're redefining it. Explore exciting opportunities to grow professionally, contribute to groundbreaking projects, and be a key player in the evolution of iGaming. Ready to level up? Apply now! Job Overview:We are seeking a dynamic and experienced CRM Specialist to join our team in the Philippines-based Contact Centre. The CRM Specialist will play a crucial role in managing our customer relationship management (CRM) system to enhance customer interactions, streamline processes, and drive business growth.
\n Responsibilities:Develop and implement CRM strategies to optimize customer engagement, retention, and satisfactionManage and maintain the CRM system, including database administration, data entry, and data quality assuranceCustomize CRM workflows, dashboards, and reports to meet the specific needs of the Contact Centre operationCollaborate with cross-functional teams to integrate CRM solutions with other systems and platformsProvide training and support to Call Centre staff on CRM system usage, best practices, and troubleshootingAnalyse CRM data and metrics to identify trends, insights, and areas for improvementDevelop and execute targeted marketing campaigns and customer communications through the CRM platformMonitor and evaluate the effectiveness of CRM initiatives, tracking KPIs and performance metricsStay updated on industry trends, emerging technologies, and best practices in CRM and customer service What you will need to have to excel in this role:Bachelor's degree in Business Administration, Marketing, Information Technology, or related fieldProven experience as a CRM Specialist or similar role, preferably in a Call Centre or customer service environmentIn-depth knowledge of CRM systems (e.g. Smartico, Salesforce, Microsoft Dynamics, Zoho CRM) and proficiency in CRM software administrationStrong analytical skills with the ability to interpret CRM data and metrics to drive actionable insightsExcellent communication skills, both verbal and written, with the ability to effectively train and support end-usersDetail-oriented with a focus on data accuracy, consistency, and integrityAbility to work independently and collaboratively in a fast-paced, dynamic environmentCustomer-centric mindset with a passion for delivering exceptional customer experiencesRelevant certifications in CRM platforms or related areas are a plus What we offer:Competitive salary package ??Opportunities for professional growth and development ??A dynamic and supportive work environment ??
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