Unleash Your talents with Us! Hi there, our future Credit Card Support Analyst! Happy to see YOU here.
Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business from Finance, Human Resources, Information Technology, Customer Service, and Marketing to Sales and Operations.
From humble beginnings, we have built our company from our first team member onwards. Initially, we were lending support to an Australian print manufacturer - The Lamson Group.
Since then, we have continued to uphold our core values and culture and developed a deeper understanding of how people need help to succeed in their goals. And YOU might be a part of this amazing growth as our team keeps growing above all expectations!
What you'll do: The Credit Card Support Analyst is responsible for providing high-quality support and problem resolution for credit card customers. This role involves handling inquiries, troubleshooting issues, and ensuring the smooth operation of credit card processes. The ideal candidate has a strong understanding of credit card systems, exceptional customer service skills, and the ability to work effectively in a fast-paced environment.
Key responsibilities for this role include: Customer Support: Respond to customer inquiries via phone, email, or chat regarding credit card accounts, transactions, and services. Resolve issues promptly and courteously. Transaction Analysis: Investigate and resolve disputes, fraudulent activities, and other transaction-related concerns. Analyze transaction patterns to detect and prevent fraudulent activities. Technical Troubleshooting: Assist customers with technical issues related to credit card usage, online account access, and mobile app functionality. Provide step-by-step guidance and support. Account Management: Support customers in managing their credit card accounts, including balance inquiries, payment processing, and updating account information. Compliance and Documentation: Ensure all activities comply with regulatory requirements and internal policies. Maintain accurate and detailed records of customer interactions and resolutions. Collaboration: Work closely with other departments, such as Fraud Prevention, IT, and Customer Service, to ensure comprehensive support and issue resolution. Process Improvement: Identify opportunities to improve processes and enhance the customer experience. Provide feedback and suggestions to management for system and service improvements. Successful candidates must have: Open for Fresh Graduates. Strong English communication skills, both written and verbal. Passion with customer service Thorough understanding of marketing and negotiating techniques. Aptitude in delivering presentations. Willingness to work on-site in Alabang, Muntinlupa and work on night shift schedule. #J-18808-Ljbffr
