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Learn more: Reporting to: Credit and Accounts Receivable Center Process Manager
Duty Post: GBS Manila - Taguig
Application Duration: This job posting will remain open until the vacancy is filled.
What This Position Is About – Purpose The Credit and Collection Specialist will be an integral member of the O2C Finance pillar of GBS Manila with the following key responsibilities
Ticket Resolution - includes daily and month-end deliverables Expert advice on processes Collaborate on issue resolution (root cause analysis, corrective and mitigation plans) Training of new joiners Support with SAP testings and perform J-SOX controls as required Contribute to stabilize, simplify and improve processes What Will You Do – Responsibilities Processing of Credit & Collection transactions Daily tasks
Submits MyRequest templates for processing. Customer Receipts AR Clearings Sundry Invoices and Credit Notes Check customer payment proposal reports Bad Debts Write-off Monitor and Release Sales Orders on Hold Assess Customer Credit Risk Track and Manage Customer Inquiries Investigate and Resolve Credit & Collection Issues Monthly tasks Ensure all received documents are validated and processed in accordance with month end closing timelines. Ensure all activities related to month end closing are performed and completed in accordance with month end closing timelines. Control and Compliance Compliance to policies & procedures Ensure compliance to Global Operating Guidelines, policies and procedures. This is achieved by adhering to Corporate policies and procedures, GBS procedures and internal guidelines; and also ensuring that Entities adhere to Corporate and GBS policies and procedures.
JSOX Responsible for executing and evidencing any JSOX controls where the Credit & Collection Expert is identified as the control owner in the JSOX GRM, ensuring compliance to these controls and they are executed timely and in full compliance with JSOX GRM to meet internal/external audit standards.
Analytical, Reporting and Process Improvement Responsible to prepare routine reports and analysis that are high quality, accurate and timely. To prepare additional reports at the request of the Team Lead, where required.
Process improvements Continuously review current processes and also monitor performance based on KPI/performance metrics being reported on monthly basis in order to identify and discuss with Team Lead on the potential areas for improvements.
Support To Team, Other Process Teams And Projects Provide support To provide assistance and support to the Team Lead to ensure that the objectives and targets of the team are met. To support the team so as to achieve high level of teamwork during document processing and resolving AR related issues. Where required, to participate and provide support in cross functional activities within the GBS, Corporate and GBS projects and initiatives.
Support to Entities Provide support Demonstrate commitment to achieve service excellence and be customer focused; and ensure timely communication and resolution of queries/issues. Provide good support to Entities by developing knowledge of the entity's business and operational needs and provide expert advise/solution on AR related matters.
Who Are We Looking For – Requirements Bachelor's Degree in Finance or Accounting 2 to 4 years related business experience in the shared service or BPO industry Strong analytical skills Exceptional written and oral communication skills Strong knowledge of Microsoft Excel SAP HANA proficiency Are you ready to join us? Build your success story at JTI. Apply now!
Next Steps: After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with TA > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.
At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. We are committed to providing reasonable adjustments to applicants with special needs. If you require any accommodations, please let the Talent Advisor know during the selection process.