Crb Na Client Specialist Team Manager

Principal Duties/Responsibilities Process & Stakeholder Management Deliver/ Manage KPI's and metrics in line with the prescribed targetsPrioritize and organize work according to business priorities.Develop an in depth understanding of the technical aspects of the process.Driving process improvements within team for improved efficiency, client experience or better risk controlsPeriodic review of process risks and ensuring adequate controls are in place. Resource Planning Forecasting and planning of resource requirementsManage resources efficiently through peaks and troughs in the business cycle.Ensure contingency planning is in place for critical resources People Management / Development: Setting appropriate goals & expectations for the team and conducting regular progress reviews.Work closely with individuals and groom them to their full potential.Assessing and developing competency levels to make sure team members have the expertise needed to add value to the business.Proactive identification of performance issues. Creating action plan and coaching them to improve performance. Qualifications: Graduate Skills: Excellent verbal and written communication skillsEnergetic, enthusiastic individualsLogical thinking skillset is a mustAbility to learn new processes and systems, also should have the ability to adapt to changesAbility to prioritize and organize tasks, work within stiff timelinesAbility to work independently and as part of a team Knowledge: Proven track record of delivering excellent levels of Client Service across varied stakeholders through a large operating functionExperienced leader with proven ability in managing a function to deliver an agreed set ofhomogeneous processes