Country Account Lead - Facilities Management

Responsibilities:

Communication with Site Leadership team (Country Manager, HR, Finance Legal, IT etc.). Preparation and distribution of Quarterly / Annual Business Review (QBR / ABR) information to client's satisfaction. Procurement of goods and services for client's buildings utilizing Jones Lang LaSalle sourcing teams. Hold regular meetings with Landlord, ensuring that terms of lease are being provided to client, e.g. external maintenance, central plant management. Responsibility for meeting KPI's and SLA's defined within the contract. Project Management during built-out phases, liaising with architects/landlords, organizing work schedules, etc. Site Inspections (with other members of Facility Team): Daily cleaning Heating, ventilation, air conditioning Landscaping (when present) Ensure that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of under-performance issues. Establish and operate the information systems necessary for effective scheduling and recording of contract work. Processing and controlling of invoices and work orders, opening and monitoring budgets in the financial system (Oracle), preparing and updating forecasts. Oversee and follow up on all technical maintenance for installations (AC/heating/fire extinguishing system, electrical installations etc.). Purchasing of furniture, organization of internal departmental office/space moves. Manage a team of receptionists and an Office Services Coordinator/ Building Operations Coordinator, including allocating resource, delegating workload, ensuring adherence to best practices (roles not present on every site). General administration of department (holidays, training, performance reviews etc.). Updating and maintaining official safety documents, liaising with government authorities. Organization of fire evacuation and first aid training for employees.

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