Converse AI/Chatbot Expert
YOUR TASK AND RESPONSIBILITIES
Create data Modelling through design engaging conversationDesign NLU based on the knowledge shared by Business and refine for any conflicts with an expected FScore (Confidence Score) of 0.95+
Create human-like conversation for user engagement including but not limited to NLU, personalization, interactive, clear and responsive conversation."
Create Content for responses that is consistent and recognizable as a character that comes to life
Develop a persona with conversation design across interactions to bring the character to life
Create utterances with directional conversation design
Monitor process exceptions through Sprint Analysis of Chatbots on a regular basis and Suggest improvements
Regularly monitor and report project analytics in PBI to identify room for value addition and to perform gap analysis
Data driven approach to decision making with High level of technical aptitude
Data driven approach to validate analytics on a regular basis by regularly reviewing PBI automated analytics reporting to identify value addition and perform gap analysis
Ability to work in a startup environment with Interest in artificial intelligence and Advanced technologies
Good understanding of AI platform, SNOW, ChatGPT, LLM, NLU, NLP, RAG and Mixed models
Have a solid understanding of Content design
Working experience on conversational design that promotes user engagementAble to anticipate and think SMART especially when creating conversational elements (e.g. utterances, follow ups) to be feed on the bot.
Develop and maintain conversational design without conflict and highest achievable Fscore
Analytical approach for trouble shooting with can-do attitude
Perform continuous Content monitoring and adjustment
Can perform technical trainings for the CAI team on onboarding process;
Acts as the initial go-to person by the CMT team;
Responsibly acts as the POC for assigned projects from ConverseAI
Drives innovation and process improvement tasks for the team minimum 1 initiative per quarter can be in a form of Best Practice Sharing, Improvements, etc.;
Supports in the Root Cause Analysis and other data analytics (e.g. KPI Reporting)
Responsible to take ownership to provide RCA together with corrective and preventive action
Supports in the documentation update (e.g. DP, Supporting Document)
Perform stakeholder management for critical and complex projects;
Ability to handle critical and complex projects with effective Stakeholder Management
Deputy and back•up support for the Senior Expert;
Drives innovation and continuous improvement;
Keeps performance meeting/exceeding expectation (CSAT result etc)
Meet and exceed expectations to achieve targets for KPIs (NPS, MTTR, FCR, Accuracy rate and SCT Handling) and others
Perform any other tasks as assigned by the direct supervisor (e.g. Working groups)
Proactively improve Projects under scope
Working capability on Power Platforms (PowerBI and Power Automate)
Understand and apply the concepts of DSO
WHO YOU ARE
Have a end-to-end process mindset
Expert knowledge of the relevant platforms (e.g., Cognigy, SNOW, MGA, LLMS, MGAssitant, etc.)
Computer literacy, ability to use the office suite
Excellent Communication (spoken and written) & Presentation Skills
English at least B2 written and spoken
Ability to be imaginative and have creative thinking (e.g. Think Out of the BOX/Innovative)
Experience in creative problem solving
Knowledge in several programming languages such as JavaScript, HTML, JSON, Python, R, etc
Advanced MS Excel and coding skills;
Data analytics
Organization skill
Project Management
Stakeholder Management
Flexibility in roles and assignments
Knowledge in PowerPlatforms (PowerApp, Power Automate and PowerBI)
Knowledge in SCRUM and Agile Methodology
Application Period:
Oct 18 - Nov 1, 2024
Reference Code:
831808
Division:
Enabling Functions
Location:
Philippines : National Capital : Taguig
Functional Area:
Information Technology
Position Grade:
E11
Employment Type:
Regular
Work Time:
40 hours
Contact Us
Address
Telephone
E-Mail
9th floor Science Hub Tower 1
Campus Avenue corner Turin Street
McKinley Hill Cyberpark Taguig
+63 2 88580682
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