See more job openings in Business Process Outsourcing
**CLIENT**
Our client is a leading provider of Legal, Document, Research and Business Support Solutions
**JOB DESCRIPTION**
Operations Management (45%)
- Acts as the first point of contact for the operations of the business unit
- Develops internal processes and policy documents to support the business unit or company goals
- Oversees and coordinates operational issues to ensure smooth functioning of operations across all business units
- Monitors progress of the team's deliverables and is responsible for quality and timely completion of the same
- Reviews staffing plans on a regular basis
- Sets productivity goals for the business unit
- Assigns tasks of appropriate complexity to direct reports
- Reviews service failures on a regular basis and initiates corrective measures
- Timely submits and maintains accurate operational and management reports required by the business unit
- Attends regular operations meetings and calls
People Management (40%)
- Conducts objectives setting, performance monitoring, and performance review of team members
- Provides coaching and feedback (formal and informal) on day-to-day operations, critical incidents, and work ethics of team members to enhance performance and arrest attrition
- Recognizes and rewards performance and ensures welfare measures are carried out
- Creates performance improvement plans for associates who are below target
- Ensures the proper implementation of the Company's Code of Conduct and Discipline Management Process for the Department
- Ensures that the Department is updated on all Company communications and activities
- Encourages team members to participate in company activities
Reporting & Admin (15%)
- Ensures all members of the team go through security and compliance awareness programs and ensures that Information Security requirements and policies are adhered to
- Assists in the hiring of attorneys and paralegals and other members of the team, including on-boarding and off-boarding of Associates
Ad Hoc
- Leads special projects as assigned or needed
- Prepares reports and presentations as needed
**JOB QUALIFICATION**
- Contract Lifecycle Management technology platform expertise (Ariba ideally)
- E-Signature technology familiarity
- Experience managing a team of at least 8 lawyers, paralegals, contract administration professionals
- Experience liaising directly with U.S. corporate clients
- An understanding of U.S. commercial contracts
- Experience instituting quality control and quality assurance programs
- Law degree preferred
- Lean/Six Sigma credentials preferred
**ACTIVE DATES**
May 22 - February 28, 2019