Job Description
A Continuous Improvement Project Manager is needed to lead and manage business process improvement projects focused on enhancing efficiency, quality, and customer satisfaction. This role involves working closely with cross-functional teams to identify opportunities, develop solutions, and implement best practices to drive operational excellence and achieve strategic objectives. The ideal candidate should possess strong project management skills, expertise in continuous improvement methodologies, and the ability to effectively lead change management initiatives.
Key Responsibilities: Project Leadership and Management:
Supervise a team of analysts and Six Sigma professionals.
Mentor and provide oversight for ongoing projects.
Ensure project alignment with organizational goals.
Establish project objectives, scopes, and deliverables.
Develop project plans and schedules.
Identify and drive process improvement projects.
Lead the design and piloting of business process optimizations.
Proactively identify and address project risks.
Provide clear direction and support to project teams.
Process Analysis and Optimization:
Analyze existing processes to identify improvement areas.
Develop project charters detailing roles, tasks, and budgets.
Utilize data-driven insights and continuous improvement methodologies to optimize processes.
Redesign processes to streamline workflows and eliminate inefficiencies.
Change Management and Stakeholder Engagement:
Build collaborative relationships with leadership and service teams.
Implement change management strategies to support process improvements.
Present business cases and management reports effectively.
Performance Monitoring and Reporting:
Define and track key performance indicators (KPIs) and metrics.
Establish monitoring and reporting mechanisms.
Lead the planning, design, and implementation of the service management framework.
Conduct regular service performance surveys.
Continuous Learning and Development:
Stay updated on industry trends and best practices.
Share knowledge and best practices with the team.
Mentor junior staff and contribute to organizational development.
Qualifications:
Bachelor's degree, preferably in Business or Supply Chain Management.
Strong expertise in continuous improvement techniques, including TQM, Lean, and Six Sigma methodologies (Black Belt certification preferred).
Proven experience in leading and delivering complex improvement projects with measurable results.
Excellent leadership, communication, and interpersonal skills.
Advanced analytical and problem-solving abilities, with proficiency in data analysis tools.
Proficiency in change management, project management methodologies, process mapping tools, and Microsoft Office.
Experience managing projects across various functions, including Operations, HR, Finance, IT, Master Data, and Business Intelligence.
10+ years of experience in operations/technical management in a lean operations environment.
Minimum of 5 years of experience in a shared service setup.
Willingness or ability to travel internationally is preferred.
