### Job Title: Contact Center Specialist - Work from Home
**Company:** ZipMatch
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 4
#### Company Overview:
ZipMatch is a dynamic and innovative real estate solutions provider dedicated to making property transactions seamless and transparent. We are committed to fostering an inclusive and supportive work environment that encourages our employees to excel in their roles while also balancing work-life commitments.
#### Job Description:
We are seeking a dedicated and independent **Contact Center Specialist** to join our team on a part-time basis. The ideal candidate will be responsible for delivering exceptional customer service and support to our clients through various communication channels, including phone calls, emails, and live chats. This position requires a proactive approach to problem-solving, excellent communication skills, and the ability to manage multiple tasks efficiently.
#### Key Responsibilities:
- **Customer Support:** Serve as the front line for customer inquiries and concerns, providing timely and effective solutions to ensure customer satisfaction.
- **Communication Management:** Respond to inbound customer calls, emails, and live chat requests while maintaining the quality of service in all interactions.
- **Issue Resolution:** Identify and resolve customer issues by conducting thorough investigations, documenting interactions, and escalating complex problems as necessary.
- **Data Entry and Management:** Accurately enter and maintain customer information and interaction records in the company's CRM system.
- **Feedback Collection:** Gather customer feedback and insights to contribute to improving processes, services, and product offerings.
- **Reporting:** Compile and analyze performance data to track key metrics, identify trends, and report findings to the supervisor.
- **Training and Development:** Stay updated on product knowledge and participate in ongoing training to enhance service delivery and customer engagement.
- **Collaboration:** Work closely with other departments, including sales and marketing, to ensure a cohesive approach to customer satisfaction.
- **Time Management:** Manage your schedule effectively to meet part-time hours while maintaining quality service.
#### Requirements:
- **Experience:** Minimum of 4 years in a customer service or contact center environment.
- **Education:** A bachelor's degree or equivalent experience is preferred but not required.
- **Technical Skills:** Proficient in using CRM software, MS Office Suite, and communication tools; familiarity with remote work technologies.
- **Personality Traits:**
- **Dedicated:** A commitment to delivering high-quality service and support.
- **Independent:** Ability to work autonomously, with minimal supervision.
- **Soft Skills:**
- **Time Management:** Proven ability to prioritize tasks and manage time effectively in a remote working environment.
- **Strategic Planning:** Ability to assess situations and plan for efficient resolutions while meeting customer needs.
#### Benefits:
- Paid Time Off (PTO)
- Travel & spending expenses
- Paid sick leave
#### Working Environment:
We foster a culture of autonomy and independence, empowering our employees to manage their work effectively while trusting them to excel in their roles. Our team thrives on collaboration and innovation, allowing flexibility in work schedules to align with personal commitments.
#### Application Deadline:
Please submit your application by **October 7, 2024.**
#### Equal Opportunity Statement:
ZipMatch is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
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We look forward to welcoming a skilled Contact Center Specialist to our remote team, where you can contribute to providing the best customer experience for our clients!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
