**Job Title: Contact Center Specialist - Remote Work**
**Company: Phoenix Petroleum Philippines**
**Location: Cebu, Central Visayas, PH**
**Job Type: Part-time**
**Seniority: Associate Level**
**Years of Experience: 4**
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**About Us:**
Phoenix Petroleum Philippines is a leading player in the petroleum sector, dedicated to providing high-quality products and unparalleled service to our clients. We are committed to fostering a culture of continuous improvement and innovation, empowering our employees to adapt and thrive in a dynamic environment.
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**Job Overview:**
We are looking for an energetic and resourceful Contact Center Specialist to join our remote team. The ideal candidate will be responsible for delivering exceptional customer service and support while effectively handling inquiries and resolving issues. Your strategic planning abilities and excellent communication skills will be vital in ensuring our customers have a positive experience with Phoenix Petroleum.
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**Key Responsibilities:**
- **Customer Interaction**: Engage with customers through multiple channels (phone, email, and chat), answering queries about our products and services promptly and professionally.
- **Issue Resolution**: Identify customer needs and effectively resolve complaints or issues using company policies and procedures while ensuring a high level of customer satisfaction.
- **Data Maintenance**: Accurately record customer feedback and sales data into the CRM system to ensure our records are updated and comprehensive.
- **Product Knowledge**: Maintain an in-depth understanding of product offerings and services to provide knowledgeable assistance to customers and identify opportunities for upselling additional services.
- **Collaboration**: Work with other departments, such as Sales, Marketing, and Technical Support, to provide seamless service to our customers by escalating issues when necessary.
- **Performance Metrics**: Meet and strive to exceed established performance metrics such as response time, customer satisfaction scores, and call resolution rates.
- **Continuous Improvement**: Participate in training sessions and team meetings to enhance individual and team performance and contribute to the development of better processes.
- **Crisis Management**: Apply strategic planning in managing customer escalations and feedback while creatively finding solutions to increase overall customer loyalty.
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**Requirements:**
- **Education**: A Bachelor's degree or equivalent work experience.
- **Experience**: Minimum of 4 years in a contact center or customer service role, with proven experience in a fast-paced environment.
- **Technical Skills**: Proficiency in CRM software and Microsoft Office Suite; familiarity with data entry and management.
- **Personality Traits**:
- Energetic and enthusiastic approach to work and customer interactions.
- Resourceful in problem-solving and adapting to various situations.
- **Soft Skills**:
- Excellent communication skills, both verbal and written, with the ability to articulate information clearly and effectively.
- Strong strategic planning skills to assess customer needs and develop appropriate action plans.
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**Benefits:**
- **Disability Insurance**: Health and safety benefits to support you in the event of an unforeseen circumstance.
- **Free Accommodation**: Comfortable housing arrangements for part-time team members to provide a supportive working environment.
- **Travel Opportunities**: Explore professional development through business travel to various locations as part of your role.
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**Working Environment:**
At Phoenix Petroleum, we embrace a culture that thrives on change and resilience. Our remote work model encourages collaboration, innovation, and continual learning, providing a rewarding space where you can grow both personally and professionally.
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**Application Deadline:**
Please submit your application by **September 21, 2024**.
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**Equal Opportunity Statement:**
Phoenix Petroleum Philippines is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage qualified candidates from all backgrounds to apply.
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If you are ready to take your career to the next level in a dynamic and supportive environment, we would love to hear from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
