Contact Center Solutions Manager - Makati

TASQ Staffing Solutions is looking for a Contact Center Solutions Manager to work in Makati.

About the job Urgent | Contact Center Solutions Manager | Makati
Shift: Shifting Schedule

Work Set-up: Onsite

Requirements:

Bachelor's degree in business administration, or a related field.
Advanced degree (MBA or MS) preferred.
Minimum 10 years of experience in the Contact Center industry, with 5 years in solutions role.
Proven track record of delivering successful contact center solutions and projects.
Strong understanding of contact center technology, services, operations, and best practices
Job Description:

RFP Analysis: Analyze RFPs to identify requirements, evaluation criteria, and potential challenges.
Solution Design: Develop tailored contact center solutions that address the specific needs and objectives of each RFP.
Proposal Development: Lead the creation of high-quality proposal documents, including
executive summaries, solution overviews, service descriptions, and pricing structures.
RFP Response Management: Oversee the entire RFP response process, from initial
submission, solution read-out, bid defense to contract negotiations.
Win Strategy Development: Develop strategies to position the organization as the preferred
vendor and increase the likelihood of winning RFPs.
Benefits: HMO (300k per illness/year; no free dependents), PTO Credits of up to 30days on their 5th year, Life and Accident Insurance

Interviews will be done over the phone.