**Job Title:** Contact Center Representative - Work from Home
**Company:** Plentina
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 2
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### Job Description
Plentina is seeking a dedicated and enthusiastic **Contact Center Representative** to join our remote team. As a Contact Center Representative, you will play a critical role in delivering exceptional customer service and support to our diverse clientele. This is a part-time position, and applicants must commit to maintaining the highest standards of ethical conduct and integrity in all interactions. If you have a passion for helping others and possess a reliable and confident demeanor, we invite you to apply.
### Key Responsibilities
- **Customer Engagement**: Serve as the first point of contact for customers, addressing inquiries, and resolving issues through phone, email, and chat in a timely and professional manner.
- **Problem Resolution**: Utilize effective problem-solving skills to identify customer needs and develop appropriate solutions while adhering to company policies and procedures.
- **Project Management**: Manage and prioritize multiple tasks and projects in a fast-paced environment, ensuring that all customer requests are handled efficiently and effectively.
- **Documentation**: Accurately document customer interactions and maintain up-to-date records in the customer relationship management (CRM) system.
- **Collaboration**: Work closely with various internal teams to escalate and address complex customer issues, ensuring optimal customer satisfaction.
- **Feedback and Improvement**: Collect customer feedback and insights, contributing to ongoing improvements in service delivery and customer experience.
- **Training and Development**: Participate in training sessions and workshops aimed at enhancing product knowledge and customer service skills.
- **Compliance**: Uphold company policies, procedures, and regulatory compliance while interacting with customers.
### Qualifications
- **Experience**: Minimum of 2 years of experience in a customer service or contact center environment, preferably in a remote capacity.
- **Education**: A high school diploma or equivalent is required; additional certifications or coursework in customer service, communications, or a related field is a plus.
- **Technical Skills**: Proficiency in using various communication tools, CRM systems, and standard office software (e.g., Microsoft Office, Google Workspace).
### Personality Traits
- **Confident**: Possess a self-assured and positive attitude, capable of handling challenging customer interactions with ease.
- **Reliable**: Demonstrate dependability and punctuality in attendance, performance, and delivering on commitments.
### Soft Skills
- **Project Management Skills**: Ability to organize, manage, and execute tasks and projects effectively, ensuring timely results.
- **Problem-Solving Skills**: Strong analytical skills to identify problems quickly and devise appropriate solutions to enhance customer satisfaction.
### Benefits
- **Remote Work Flexibility**: Enjoy the convenience of working from home, balancing work and personal life.
- **Travel Opportunities**: Opportunities for travel may arise, promoting networking and professional development.
- **Free Accommodation**: In some cases, free accommodation may be provided for work-related travel.
### Working Environment
At Plentina, we believe in upholding the highest standards of ethical conduct and integrity. Our team is committed to fostering a positive and inclusive working environment where every individual can thrive and make a difference.
### Application Process
If you are passionate about customer service and eager to contribute to a vibrant and innovative team, we encourage you to apply by submitting your resume and a cover letter by **October 10, 2024**.
### Equal Opportunity Statement
Plentina is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds to apply and do not discriminate based on race, religion, gender, sexual orientation, age, disability, or any other legally protected status.
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We look forward to your applications and hope to welcome you to our Plentina family!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
