### Job Description: Contact Center Representative - Work from Home
**Company:** Tanduay Distillers, Inc.
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-time
**Seniority Level:** Associate Level
**Experience Required:** 2 years
#### Overview
Tanduay Distillers, Inc. is seeking a dedicated and motivated Contact Center Representative to join our dynamic team. This part-time, work-from-home position offers the opportunity to contribute to a globally recognized brand while enjoying the flexibility of remote work. The successful candidate will possess excellent communication skills, a knack for negotiation, and effective time management abilities to handle customer inquiries efficiently.
#### Responsibilities
- **Customer Interaction:** Serve as the initial point of contact for customer inquiries, providing high-quality service via phone, email, and chat. Address customer concerns professionally, ensuring satisfaction and retention.
- **Information Dissemination:** Provide accurate information regarding product details, promotions, and company policies. Ensure customers are well-informed about our offerings to facilitate their decision-making process.
- **Issue Resolution:** Identify customer issues and take ownership to provide appropriate solutions. Collaborate with relevant departments to escalate and resolve complex issues promptly.
- **Data Management:** Maintain and update customer records with relevant information after interactions. Utilize the CRM system to track customer interactions and follow up when necessary.
- **Sales Support:** Assist customers with their purchases, including payment processing and order placement. Engage in upselling and cross-selling when appropriate to enhance customer experiences and meet sales targets.
- **Feedback Utilization:** Gather customer feedback and share insights with the management team to improve service quality and customer satisfaction.
- **Team Collaboration:** Work collaboratively with colleagues across global teams, contributing to a unified working environment. Participate in team meetings and training sessions to enhance product knowledge and customer service skills.
- **Performance Tracking:** Meet performance metrics as outlined, including response time, customer satisfaction scores, and issue resolution ratings.
#### Requirements
- **Education:** High school diploma or equivalent required; Associate's degree or higher preferred.
- **Experience:** Minimum of 2 years of experience in a customer service or contact center role, preferably in a fast-paced environment.
- **Technical Skills:** Proficiency in Microsoft Office Suite and experience with CRM software. Familiarity with remote work tools and technology.
- **Soft Skills:**
- Strong time management skills to efficiently handle multiple tasks and prioritize customer requests.
- Proven negotiation skills to manage customer expectations and resolve conflicts effectively.
- **Personality Traits:**
- Dedicated: Strong commitment to customer satisfaction and company values.
- Motivated: Self-driven with a proactive approach to problem-solving and achieving goals.
- **Location Requirements:** Must reside in Cebu, Central Visayas, PH, and have a stable internet connection conducive to remote work.
#### Benefits
- **Remote Work Flexibility:** Enjoy the freedom of working from home while maintaining a healthy work-life balance.
- **Company Transportation:** Access to company transportation as needed for onsite meetings or special events.
- **Paid Time Off (PTO):** Receive paid time off to support your wellbeing and time for personal needs.
#### Working Environment
Join a collaborative team that embraces a global village mentality. You will have the opportunity to interact with colleagues and customers worldwide, fostering a supportive and inclusive work culture.
#### Application Deadline
Please submit your application by **October 5, 2024**.
#### Equal Opportunity Statement
Tanduay Distillers, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
