Job Description:
NextPay is seeking a Contact Center Officer to join our team on a full-time basis. This position offers the opportunity to work remotely from Cebu, Central Visayas, PH. As an Entry Level Contact Center Officer, you will be responsible for providing exceptional customer service to our clients through various communication channels.
Responsibilities:
1. Handle inbound and outbound customer inquiries via phone, email, and chat in a professional and timely manner.
2. Assist customers with account inquiries, technical issues, and general support.
3. Research and resolve customer complaints and issues effectively.
4. Maintain accurate records of customer interactions and transactions.
5. Collaborate with other departments to escalate and resolve complex customer issues.
6. Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
7. Meet and exceed performance metrics related to customer satisfaction, response time, and resolution rate.
8. Participate in training and professional development opportunities to enhance skills and knowledge.
Requirements:
1. Resourceful and driven individual with a strong desire to provide excellent customer service.
2. Excellent research and planning skills to effectively address customer inquiries and issues.
3. Strong communication skills, both verbal and written.
4. Ability to work independently and as part of a team in a remote setting.
5. High school diploma or equivalent.
6. No prior experience required - training will be provided.
7. Must have a reliable internet connection and a quiet workspace for remote work.
Benefits:
1. Dental insurance
2. Training & professional development opportunities
3. Paid overtime for additional hours worked
Working Environment:
At NextPay, we empower our employees to take ownership of their work and make impactful decisions. We value collaboration, innovation, and a positive work culture that fosters growth and development.
Deadline to Apply:
Please submit your application by September 11, 2024.
Equal Opportunity Statement:
NextPay is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
