Contact Center Head

See more job openings in Top Management

**CLIENT**

European company

**JOB DESCRIPTION**
- Serves customers by planning and implementing call center strategy and operations; improving systems and processes; managing staff.
- Will champion the support team of HR, Finance, Quality, Training and IT, developing manager and employees to create a healthy, competent and productive environment
- Determines operational strategies via needs assessments, reviews, capacity planning, cost/benefits analyses; identifying and evaluating new technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to the group
- Maintains and improves operations by monitoring system performance; identifying and resolving problems; preparing and completing actions plans; completing system audits and analyses; managing system and process improvement and QA programs; installing upgrades
- Represents company interests and strategies locally
- Liaise with local lawyers for ad hoc issues and concerns

**JOB QUALIFICATION**
- Customer focus
- People Skills
- People Management experience
- Stakeholder management experience
- Project management experience
- Must be willing to be assigned in Cebu

**ACTIVE DATES**

June 08 - October 30, 2018