Contact Center Engineer (Philippines)

Keeps computer systems running smoothly and ensures that users get the maximum benefit from them
Installs and configures computer hardware operating systems and applications
Monitors and maintains computer systems and networks
Talks to the staff through a series of actions to help set up systems or resolve issues
Troubleshoots system and network problems, diagnosing and solving hardware or software faults
Provides support, including procedural documentation and relevant reports
Sets up new users' accounts and profiles and deal with password issues
Tests and evaluates new technology
Requirements SKILLS AND QUALIFICATIONS: At least 3 years of working experience in IT.
Knowledge of Network cabling and cable management
Experience configuring router and firewall appliance
Basic English communication skills
Knows email reporting ticketing
CRM knowledge (salesforce, Zoho)
Active Directory knowledge (all platform is a plus)
TECHNICAL & PHYSICAL REQUIREMENTS: 1. Computer Specifications Processor: Core i7 8th generation (and above)

Core i5 10th generation (and above)

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

A reliable power backup that could sustain a minimum of 8 hours (full shift)

Examples: Generators// Solar Panels// Portable power inverters etc. (UPS is not enough)

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