**Job Title:** Contact Center Associate - Work from Home
**Company:** Penshoppe
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 4
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### Job Description
**Overview:**
Join Penshoppe as a Contact Center Associate and become a vital part of our customer service team! In this role, you will work from the comfort of your own home, engaging with our customers through various channels and ensuring top-notch service delivery. You will have the opportunity to showcase your energetic personality and hardworking attitude while supporting our brand's mission of providing outstanding customer experiences.
### Key Responsibilities:
1. **Customer Interaction:**
- Manage inbound and outbound customer calls, chats, and emails in a professional and timely manner.
- Address customer inquiries, resolve issues, and provide information about products and services.
2. **Problem Resolution:**
- Utilize problem-solving skills to address and resolve customer complaints swiftly and effectively.
- Collaborate with other departments when necessary to ensure seamless solutions for customer issues.
3. **Data Management:**
- Accurately process and document customer interactions in the database.
- Maintain an organized record of customer feedback and escalate issues to the team leader when needed.
4. **Sales Support:**
- Identify opportunities for upselling and cross-selling products during customer interactions.
- Support promotional campaigns and provide detailed information about new products and services.
5. **Quality Assurance:**
- Adhere to the company's service standards and protocols to ensure consistent quality in all customer interactions.
- Participate in regular training sessions and team meetings to stay updated on product knowledge and customer service techniques.
6. **Collaboration:**
- Work closely with team members and supervisors to reach performance goals and enhance team effectiveness.
- Share insights and feedback with the team to help improve processes and customer experiences.
7. **Adaptability:**
- Stay flexible and adaptable to changing circumstances, including shifts in customer demand, process updates, and technology changes.
- Cheerfully embrace changes and challenges in a rapidly evolving work environment.
### Requirements:
#### Education and Experience:
- A minimum of 4 years of experience in a contact center or customer service role.
- High school diploma or equivalent; further education in communication, business, or related fields is a plus.
#### Technical Skills:
- Proficient in using computers, CRM software, and communication tools (e.g., email, chat applications, etc.).
- Familiarity with data entry and management systems.
#### Personality Traits:
- Energetic: A lively and upbeat disposition to engage with customers.
- Hardworking: A strong work ethic and dedication to achieving personal and team goals.
#### Soft Skills:
- Excellent verbal and written communication skills.
- Strong adaptability and the ability to navigate change with ease.
- Outstanding interpersonal skills, with the ability to connect with customers from diverse backgrounds.
### Benefits:
- Remote work flexibility to accommodate your lifestyle and preferences.
- Visa sponsorship opportunity for suitable candidates.
- Paid sick leave to support your well-being.
### Working Environment:
At Penshoppe, we embrace an environment that is dynamic and change-oriented. We thrive on innovation and are committed to helping each team member grow and adapt in a continuously evolving workspace.
### Application Process:
To apply for this opportunity, please submit your resume and a brief cover letter detailing your relevant experience and how your skills align with the responsibilities outlined. The deadline for applications is **October 4, 2024**.
### Equal Opportunity Statement:
Penshoppe is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants regardless of race, gender, age, sexual orientation, disability, or other identities. Thank you for considering a career with us!
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We look forward to receiving your application and potentially welcoming you to our Penshoppe family!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
