**Job Title:** Contact Center Associate - Remote Work
**Company:** Homebase
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2
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**Job Description:**
Homebase is seeking passionate and hardworking individuals to join our team as Contact Center Associates. In this role, you will play a crucial part in delivering exceptional customer service and support to our clients, contributing to our mission of improving the work-life balance for small businesses. This is a part-time remote position that allows you to align your efforts with a greater purpose, working to make a meaningful impact in our customers' lives.
**Key Responsibilities:**
- **Customer Support:** Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and assistance regarding Homebase products and services.
- **Issue Resolution:** Identify and troubleshoot customer issues, effectively guiding them through problem-solving processes and ensuring a seamless experience.
- **Documentation:** Maintain detailed records of customer interactions, documenting issues and resolutions in our customer relationship management (CRM) system to track trends and feedback.
- **Product Knowledge:** Stay informed about Homebase offerings and updates, enabling you to provide up-to-date information and support to customers.
- **Feedback Mechanism:** Actively gather and report customer feedback and suggestions to the management team for continuous improvement of processes and products.
- **Team Collaboration:** Work collaboratively with other team members to achieve service level agreements (SLAs) and ensure high-quality customer interactions.
- **Training and Development:** Participate in training sessions and ongoing learning opportunities to enhance your skills and knowledge related to customer service and Homebase products.
- **Continuous Improvement:** Exhibit a proactive attitude towards innovative problem-solving and share creative ideas to enhance the customer experience.
**Requirements:**
- **Experience:** 2 years of experience in a customer service or contact center role preferred.
- **Education:** High school diploma or equivalent required; an associate or bachelor's degree in a relevant field is a plus.
- **Skills & Competencies:**
- **Personality Traits:** Must be passionate and hardworking, demonstrating a commitment to delivering exceptional service.
- **Soft Skills:** Strong presentation skills, ability to innovate and adapt to changing customer needs, and a collaborative mindset.
- **Communication:** Excellent verbal and written communication skills to convey information clearly and effectively.
- **Technical Skills:** Proficiency in using CRM software and other customer service tools, as well as basic computer skills (e.g., Microsoft Office Suite) is required.
- **Availability:** Flexible schedule availability, including some evenings and weekends, to accommodate customer needs.
**Benefits:**
- Competitive pay with opportunities for **paid overtime**.
- **Relocation allowance** for individuals who may need to move closer to work facilities in the future.
- Comprehensive **disability insurance** coverage.
**Working Environment:**
At Homebase, we believe in aligning our work with a greater purpose. As a Contact Center Associate, you will be part of a team that contributes to a meaningful mission. You will have the opportunity to engage with customers, make a positive impact on their experiences, and help small businesses thrive.
**Application Deadline:** October 6, 2024
**Equal Opportunity Statement:**
Homebase is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Join us in making a difference! If you are passionate about customer service and possess the skills we are looking for, we encourage you to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
