**Job Title:** Contact Center Associate - Remote Work
**Company:** Penshoppe
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 4
---
**Job Description:**
Penshoppe is seeking a motivated and resilient Contact Center Associate to join our dynamic team in a remote work setting. As a key player in our customer service operations, you will be responsible for delivering outstanding service and support to our valued customers. You will utilize your exceptional communication skills and emotional intelligence to resolve inquiries, provide product information, and enhance the overall customer experience. This is an exciting opportunity for individuals who are looking to grow professionally while working for a leading fashion retailer.
**Key Responsibilities:**
- **Customer Service Communication:**
- Answer incoming calls, emails, and chats from customers promptly and professionally.
- Actively listen and engage customers to understand their needs and provide appropriate solutions.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- **Issue Resolution:**
- Identify and assess customer needs to achieve satisfaction and resolve issues promptly.
- Demonstrate resilience and perseverance in dealing with difficult situations, ensuring that customers feel valued and understood.
- **Product Knowledge:**
- Stay up-to-date with the latest product offerings, promotions, and company policies to effectively assist and inform customers.
- Provide accurate information regarding order status, returns, exchanges, and other inquiries.
- **Documentation and Reporting:**
- Document customer interactions, feedback, and issues in our CRM system to ensure continuity of service and facilitate future improvements.
- Prepare reports on customer interactions and issues to identify trends and areas for improvement.
- **Collaboration:**
- Work closely with other team members and departments to ensure a cohesive approach to customer service and problem-solving.
- Participate in team meetings, training sessions, and contribute to initiatives that enhance service delivery.
- **Continuous Improvement:**
- Provide suggestions for process improvements based on customer feedback and personal experience.
- Engage in ongoing training and professional development opportunities to enhance skills and knowledge.
**Requirements:**
- **Experience and Education:**
- Minimum of 4 years of experience in a customer service or contact center role.
- High school diploma is required; additional education or certifications in customer service or related fields is preferred.
- **Technical Skills:**
- Proficient in using customer service software, CRM systems, and Microsoft Office Suite.
- Comfortable working remotely, including knowledge of best practices for remote communication and collaboration.
- **Soft Skills:**
- Exceptional communication skills, both written and verbal, with a strong emphasis on active listening.
- High emotional intelligence, with the ability to navigate complex customer interactions and provide empathetic responses.
- **Personality Traits:**
- Highly motivated self-starter with a strong work ethic and a commitment to delivering excellent customer service.
- Resilient attitude, with the ability to handle stress and remain calm under pressure.
**Benefits:**
- Ongoing training and professional development opportunities.
- Visa sponsorship for eligible candidates.
- Paid overtime for hours worked beyond the standard part-time schedule.
- A working environment that provides opportunities for unlimited personal and professional growth.
**Application Deadline:** September 20, 2024
Penshoppe is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
