**Job Title:** Contact Center Associate
**Company:** SariSuki
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
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### **Job Description:**
SariSuki, a vibrant marketplace innovator, is seeking dedicated and resourceful Contact Center Associates to join our dynamic team in Cebu. This is a fantastic opportunity for individuals looking to start their career in customer service while contributing to an atmosphere that is full of joy and camaraderie. As a Contact Center Associate, you will be the frontline support for our customers, helping them navigate their inquiries and ensuring a seamless experience with our platform.
### **Key Responsibilities:**
- **Customer Support:** Respond to customer inquiries received via phone, email, and chat, ensuring high-quality service and resolution in line with company standards.
- **Problem-Solving:** Quickly identify customer issues and provide appropriate solutions, escalating to management when necessary.
- **Data Entry:** Accurately log customer interactions and feedback into our customer relationship management system, ensuring all information is up-to-date and complete.
- **Product Knowledge:** Develop a thorough understanding of SariSuki's offerings to provide accurate information and recommendations to customers.
- **Team Collaboration:** Work cohesively with team members and departments to enhance the customer service experience and drive operational efficiencies.
- **Adherence to Policies:** Follow company policies, procedures, and guidelines to maintain quality of service and compliance with industry standards.
- **Customer Education:** Proactively educate customers on product usage, features, and promotional offers, increasing customer satisfaction and retention.
- **Feedback & Improvement:** Gather and report customer feedback to relevant departments to help highlight areas for service improvement.
### **Requirements:**
- **Educational Background:** High school diploma or equivalent; additional qualifications in a customer service-related field is a plus.
- **Experience:** No prior experience necessary; a willingness to learn and grow is essential.
- **Personality Traits:**
- **Dedicated:** Show a strong commitment to providing exceptional customer service.
- **Resourceful:** Ability to navigate challenges and find solutions in a fast-paced environment.
- **Soft Skills:**
- **Strategic Planning:** Capable of organizing personal workload and effectively managing time to meet performance goals.
- **Problem-Solving:** Strong analytical skills to assess situations and determine the best course of action.
### **Benefits:**
- **Company Transportation:** Convenient transport solutions for easier commute.
- **Parental Leave:** Supports our team members in family growth and well-being.
- **Relocation Allowance:** Assistance offered for candidates relocating to Cebu for the position.
### **Working Environment:**
At SariSuki, we believe in infusing our workplace with joy and vibrancy. Our team members are encouraged to express their personality, collaborate openly with colleagues, and contribute to a positive environment where customers feel valued.
### **Application Deadline:**
The deadline to apply for this position is **October 2, 2024**. Interested applicants are encouraged to submit their resumes and cover letters as soon as possible.
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**Equal Opportunity Statement:**
SariSuki is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and abilities.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
