Contact Center Assistant - Remote Work

Job Description:

Xepto Computing, a leading technology company based in Quezon City, NCR, PH, is seeking a Contact Center Assistant to join our remote work team. This part-time role at the Associate Level requires a minimum of 2 years of experience in customer service or a related field. As a Contact Center Assistant, you will be responsible for providing exceptional customer service to our clients through phone, email, and chat support.

Responsibilities:- Answering incoming calls and responding to customer inquiries in a professional and timely manner- Providing technical support and troubleshooting assistance to customers experiencing technical issues- Handling customer complaints and resolving issues to the customer's satisfaction- Documenting all customer interactions and maintaining accurate records- Collaborating with other team members to ensure a seamless customer experience- Participating in training sessions to stay current on product knowledge and best practices- Meeting individual and team performance targets

Requirements:- Energetic and independent individual who thrives in a remote work environment- Strong problem-solving skills with attention to detail- Excellent communication and interpersonal skills- Ability to multitask and prioritize effectively in a fast-paced environment- Proficient in Microsoft Office applications and CRM software- Experience in a contact center or customer service role is preferred- Bachelor's degree in a related field is a plus

Benefits:- Profit sharing opportunities for all employees- Vision insurance to support your eye health- Life insurance for added peace of mind

Working Environment:At Xepto Computing, we encourage a spirit of exploration and taking calculated risks for growth. Our remote work team is dynamic and collaborative, with opportunities for professional development and career advancement.

Deadline to apply: May 17, 2024

Equal Opportunity Statement:Xepto Computing is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race, gender, sexual orientation, age, religion, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.