Contact Center Assistant - Remote Work

Job Description:

1Export, a global e-commerce company, is seeking a Contact Center Assistant to join our team on a part-time, remote basis. As an Entry Level position with no years of experience required, this is a great opportunity for individuals looking to gain valuable experience in the e-commerce industry.

Responsibilities:
- Assist customers with inquiries, concerns, and orders through various communication channels such as email and chat.
- Provide excellent customer service by resolving issues in a timely and professional manner.
- Collaborate with other team members to ensure customer satisfaction and retention.
- Maintain accurate records of customer interactions and transactions.
- Keep up-to-date with product information and promotions to provide accurate information to customers.
- Assist in resolving customer complaints and escalations.

Requirements:
- Independent and hardworking personality traits.
- Strong negotiation and cooperation skills.
- Excellent communication skills, both written and verbal.
- Ability to multitask and prioritize tasks effectively.
- Proficiency in using computer systems and software.
- High school diploma or equivalent.
- Ability to work remotely and independently.

Benefits:
- Parental leave for eligible employees.
- Retirement plan options.
- Paid Time Off (PTO) for part-time employees.

Working Environment:
At 1Export, we thrive in an environment that embraces and navigates change seamlessly. Our team is dedicated to providing the best customer service experience possible, and we seek individuals who are eager to learn and grow in a fast-paced, dynamic environment.

Equal Opportunity Statement:
1Export is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: July 22, 2024

If you are an independent and hardworking individual with a passion for customer service, we invite you to apply for the Contact Center Assistant position at 1Export. Join us in delivering exceptional customer experiences and driving success in the e-commerce industry.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.