**Job Title:** Contact Center Assistant
**Company:** Advance
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
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**Job Description:**
Are you ready to jumpstart your career in a dynamic and supportive environment? Advance is seeking a dedicated and motivated individual to join our contact center team as a Contact Center Assistant. This entry-level part-time position is perfect for someone looking to gain valuable experience in customer service while working in a company that values curiosity, innovation, and personal growth.
**Responsibilities:**
1. **Customer Support:**
- Handle inbound and outbound calls to assist customers with inquiries, complaints, and product-related questions.
- Provide accurate information and resolve issues efficiently to ensure customer satisfaction.
- Maintain a positive and professional demeanor while engaging with customers.
2. **Communication:**
- Effectively communicate with customers using clear and friendly language.
- Document customer interactions accurately in the contact center system for future reference.
3. **Presentation Support:**
- Assist in preparing presentations and informational materials for customers and internal meetings.
- Contribute to the strategic planning of initiatives aimed at improving customer experience.
4. **Collaboration:**
- Collaborate with team members and other departments to ensure a seamless customer service experience.
- Share ideas and insights with the team to enhance operational efficiency and drive innovation.
5. **Training and Development:**
- Participate in training sessions to develop product knowledge and customer service skills.
- Seek feedback and act upon it to continuously improve personal performance and customer interactions.
6. **Data Management:**
- Assist in gathering and compiling customer feedback for analysis to aid in service improvement strategies.
- Maintain confidentiality of customer information in compliance with company policies.
7. **Problem Solving:**
- Demonstrate problem-solving skills by identifying issues and proposing solutions to enhance service delivery.
**Requirements:**
- **Educational Background:** High School Diploma or equivalent required; pursuing or completed a degree in business, communication, or a related field is a plus.
- **Personality Traits:**
- Reliable: Consistently be punctual, dependable, and present for shifts.
- Energetic: Maintain a positive attitude and enthusiasm during all customer interactions.
- **Soft Skills:**
- Strong presentation skills, capable of clearly and effectively conveying information.
- Strategic planning abilities to think critically about customer service processes and suggest improvements.
- **Technical Skills:** Basic proficiency in using computers and navigating software applications; familiarity with contact center systems is an advantage but not required.
- **Availability:** Must be available to work part-time, including evenings and weekends as needed.
**Benefits:**
- Free accommodation provided for eligible employees.
- Profit sharing based on company performance.
- Medical coverage to support employee health and well-being.
**Working Environment:**
At Advance, we encourage curiosity and questioning as essential components of our culture. We believe that fostering a collaborative work environment fuels innovation and growth. You will have the opportunity to share ideas, explore solutions, and contribute to our team's success.
**Deadline to Apply:**
Interested candidates are invited to submit their applications by **October 7, 2024**.
**Equal Opportunity Statement:**
Advance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We encourage all individuals who meet the qualifications to apply, regardless of their background.
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Join us at Advance and take the first step towards a fulfilling career in customer service!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
