Consumer Account Csr - Customer Service Representative

As a Consumers Account CSR (Customer Service Representative), your role involves managing and addressing inquiries, concerns, and requests from consumers regarding their accounts. This may include assisting with account setup, troubleshooting technical issues, processing payments, updating account information, and providing general support. Excellent communication skills are vital for effectively interacting with consumers via various channels such as phone, email, and chat. You'll need to demonstrate empathy, patience, and a customer-centric approach to ensure a positive experience for consumers while adhering to company policies and procedures. Additionally, attention to detail and the ability to multitask will be important for accurately documenting interactions and resolving issues in a timely manner.Qualifications:• Good to excellent communication skills• CEFR: B2 up AM score