Responsibilities:
Act as the first point of contact for the business, addressing inquiries from clients, partners, and the public with professionalism and courtesy.
Provide callers and visitors with detailed information about the business's products, services, and operational policies.
Efficiently route inquiries to the appropriate department or individual, ensuring a seamless communication flow.
Maintain an up-to-date knowledge base of the business's offerings, events, and updates to inform and assist contacts accurately.
Record interactions and feedback from contacts, reporting insights to relevant departments to improve business operations and customer satisfaction.
Manage and update contact information and communication logs to ensure accurate records are kept for follow-up and analysis.
Collaborate with various departments to resolve queries, facilitate services, and enhance the overall experience of business contacts.
Requirements:
Strong verbal and written communication skills.
A friendly and professional demeanor, with a commitment to providing outstanding customer service.
Ability to effectively interact with people, internal and external.
Strong follow-through skills.
Good command of the English language
Must be 18 years of age and above
A headset with a noise-canceling feature and a high-definition webcam
Device Specification:
CPU / Processor Dual-core processor 1Ghz or above, Intel Core i5 / i7 or AMD equivalent is highly required
Windows or Mac is acceptable
At least 8GB of RAM with 60 GB of free hard disk space available
Network Requirements:
10 Mbps DSL/Fibr Internet connection (USB sticks, signal-based & wireless connections are not allowed)
Please note that shortlisted candidates will receive an application invite from our team through your email address so please always check your email and spam folder when you apply. Thank you.