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**CLIENT**
A KPO.
Provides research services, business services, document services, and legal services to Fortune 500 clients
**JOB DESCRIPTION**
Technical
- Manage day-to-day studio operations and budget, including short and long-term operational planning with shifting priorities.
- Act as a leader in the studio; ensure standard operating procedures are followed, identify inefficiencies in workflow and drive a culture of continuous improvement.
- Set daily production goals and ensure resources are in place to meet targets, coordinating directly with teams.
Report out on daily progress to cross-functional leaders to ensure complete transparency of studio progress.
- Represent the studio team during daily status meetings.
- Maintain cooperative disposition while balancing creative needs with business strategy and fiscal responsibility.
- Forecast bottlenecks & initiate plan to ensure team has appropriate resources to adapt.
Client management
- Promote the studio across the global business, identifying business opportunities and areas where the Design Studio could add value to our clients
- Ensure high levels of client service and the efficient running of the studio through adherence to all best practice processes and recommending improvements
- Meet with clients on a regular basis to provide a progress health-check throughout the life of high-level projects.
Identify and pro-actively plan for future projects that are known to the client
- Ability to build relationships with clients at all levels
- Manage Client escalations and ensure service recovery
- Implement Continuous Improvement
Project leadership
- Take complex high-level design briefs, and communicate this information clearly to relevant members of the team/client in both written and verbal form
- Handle the project management of the larger high-level tasks, to ensure the creative and professional solutions are in line with the campaign's strategic goals, the clients' preferred style and brand guidelines
- Experience of managing a team of highly creative designers, helping them to deliver compelling and professional solutions within strict corporate guidelines to tight deadlines and on budget
- Exemplary project and people management skills are essential to ensure the smooth running of the diverse and creative team
**JOB QUALIFICATION**
- Excellent client-facing and communication skills, with a confident personality
- Excellent verbal, written and listening communication skills, team-building skills, as well as creative and artistic presentation skills
- In-depth knowledge of brand positioning, industry trends
- Creative and artistic presentation skills
- Ability to convey ideas in an oral presentation in an exciting and engaging manner
- In-depth knowledge of brand positioning, industry trends
- Substantial experience within the design industry of which a considerable period of this experience would be as a senior creative developing impactful marketing campaigns
- Superb written communication skills, can convey complex concepts clearly
- Prior experience in digital design, with digital media experience and information design
- Exceptional Adobe creative software skills
- High degree of competency in HTML coding, a 'digital native' with good experience as a web and digital designer
- Minimum 7+ years of relevant experience
- Any graduate
- Must have experience managing operations for a production studio
- Ability to influence and build successful working relationships with a diverse set of partners.
**ACTIVE DATES**
June 22 - February 28, 2019