CONCENTRIX – the #1 BPO in the industry – where incredible careers begin and thrive. Whether yours is just beginning or you're making a fresh start, we empower people through continuous opportunities to grow and promote the ability to explore the many career paths the organization has to offer. This principle led to the company being awarded Hall of Fame status in both Best Company and Best Employer categories by the International ICT Awards. We want you to be part of the #1 BPO team and help you find a fruitful career with us; a job you will enjoy and be proud of.JOB RESPONSIBILITIES• communicate with customers in a courteous, friendly and professional manner using agreed procedures• listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport• clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer• maintain basic knowledge of client products and/or servicesBENEFITS• very competitive salary• meal and transportation pay• rice allowance• night differential [when applicable]• account incentives• sick and vacation leaves• educational assistance• retirement plan• annual appraisal and bonuses• comprehensive health plan for you and your loved ones• clean, safe & modern working environmentCANDIDATE PROFILE• 18 years old or above• computer literate• must be fluent in ENGLISH; keep in mind that you'll be conversing with foreign customers• committed to full-time long-term employmentAll successful applicants go through a month long training on communications, culture and product-specific courses to equip them before actual work begins.EDUCATIONAL & PROFESSIONAL ATTAINMENT• at least graduated HS (prior to K-12 curriculum) / ALS / SHS (K-12)• not tied up with academics; not currently studying nor enrolling for school• six (6) months BPO experience in any international voice account is required for High School graduates• if without BPO experience, applicant must have completed sophomore college or a two-year associate course without back subjects• fresh inexperienced college graduates are encouraged to apply. NOTE: For applicants falling under the K-12 curriculum, you should be graduates of Senior High School because strictly Junior HS graduates will not be accepted. However for applicants under the old (before K-12) curriculum, HS graduates are welcome to apply.