Starting Salary - 35K - 40K / Monthly
Full Benefits Package
Company Description
365Bookspro is a full-service accounting firm helping clients maximize their profit potential while achieving and exceeding their business growth goals.
In addition to accounting and tax services, 365BOOKSPRO assists & provides financial knowledge to empower business owners.
Established in Philippines, 365BOOKSPRO is proudly serving business in the in the USA & International.
Job Summary
- Installs, modifies, and makes minor repairs to computer hardware and software systems, and provides technical assistance and training to system users.
**General Accountabilities**:
Installs or assists service personnel in installation of hardware and peripheral components, such as monitors, keyboards, printers, and disk drives on company's office premises.
Monitor and respond quickly to incoming requests relate to IT issues.
Maintain computer systems and act as support if any system goes down.
Responsible for PC's, Printers, Servers, and related equipment (monitor, keyboard, mouse, hard drive, etc).
Maintain user PCs, including upgrades and configuration as needed.
Assist with onboarding of new users.
Keep inventory of all equipment, software, and license users.
Install, configure, and upgrade PC software.
Enters commands and observes system functions to verify correct system operation.
Instructs users in use of equipment, software, and manuals.
Responds to company's inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
Coordinates activities with help desk, network services, or other information systems groups.
Troubleshoots virtual desktops to confirm it is running correctly.
Refers major hardware problems to service personnel for correction.
Manages accounts and passwords; changes and updates as needed.
Analyzes and reports on database metrics; administers and controls data resources.
Monitors and ensures database integrity, security, and performance.
Assists with training and problem solving as needed.
Performs other related duties as assigned by management.
- The company reserves the right to add or change duties at any time.
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Job Qualifications
**Certification**: CompTIA A+ Certification and Microsoft Certified Professional (MCP)
**Education**: Bachelor's degree
**Education**: Bachelor's degree in a related field.
**Experience**: Four to six years of related experience.
**Skills**:
Excellent verbal and written communication
Critical thinking
Complex Problem Solving
Judgement and Decision making
General awareness of computer systems, PC repair, and network management-Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise
Ability deploys, configure, and support operating systems on desktop and mobile-Understanding and appreciation for information security within systems and user devices
Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time.