Job Title Complaint Handling Investigator Job Description Complaint Handling Investigator – Sleep and Respiratory Care The Complaint Handling Investigator will process complaints throughout each stage of the complaint life cycle, from initiation to closure. The Complaint Handling Investigator will resolve complaints, determine additional actions needed (such as CAPA), trend issues, and provide feedback to the development and manufacturing teams on product improvements, potential defects, and safety evaluations.
This role is an Individual Contributor and will be reporting directly to the Complaints Handling Operations Manager based in the US. (This role will be following regular PH working hours.) You are responsible for: Evaluates, investigates, and processes complaints. Completes initial assessment of reportability and escalates to manager to determine action, when necessary. Analyzes complaint data, gathers additional data as needed, and partners cross functionally to share feedback to the development and manufacturing teams on potential product improvements, product defects, and safety evaluations Assists in complaint trending to help identify emerging issues and action existing ones Communicates with customers and cross functional teams as needed to evaluate and process complaints Assesses if risk assessment covers the hazard in each assigned complaint Requirements: Bachelor's degree either in Pharmacy, Radiology Technology, Health and Safety, Medical Technology, and/or Biomedical Engineering 1-2 years working experience in Clinical Settings, Regulatory Affairs, Health and Safety or Engineering roles Basic understanding of CAPA, as well as global medical device or pharmaceutical regulations, requirements, and standards such as 21 CFR Parts 803, 806, and 820, ISO13485, ISO14971, and ISO9001 is advantageous Excellent Communication Skills both in word and writing Strong Business understanding and ability to work independently and under pressure Strong Stakeholder Management and Great Team Player Advance knowledge in Microsoft programs (Excel, PowerPoint, etc.) How we work at Philips: There are three core ways that define our ways of working - embracing flexibility, being at our best, and impactful collaboration . We believe this enables us to deliver an outstanding experience to our customers and create the best place to work for people who share our passion.
We know just how important direct interactions are and work is more engaging when we are more frequently face-to-face, and that we experience better collaboration which drives innovation. While we have many different types of roles across Philips most require a combination of in-person collaboration with colleagues and partners, usually at a Philips location, and individual focus time, which can be done remotely.
Why should you join Philips? Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.
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About Philips
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If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here . #J-18808-Ljbffr
