**Showcase your talents. Create your success story with us!**- Audit calls of Agents in terms of English Language and Communication effectiveness- Partner with Training, Quality, and Operations on projects that will help improve the English language and communications of the program- Facilitate Calibration Sessions on Language Communication with Operations- Assist in other Tasks and Activities that will impact the improvement of Language and Communication skills of the agents- Facilitate Language Upskill training based on opportunities gathered from call monitoring**Requirements**:- At least 1 year of working experience in the related field is required for this position.- Background in teaching, facilitation, instructional designing the BPO industry is a MUST- Demonstrated excellent verbal and written communication skills.- Good work attitude and can work both as a team player.- Can work under pressure and highly adaptable to changes.- Background in team supervision or class management is a must.- Level headed and demonstrates patience in training/facilitating employees with timely resolution- Well-organized with keen attention to detail.- Can work with minimum supervision with the initiative to finish deliverables on time- Customer service focused- Conducts Coaching & Feedback sessions on a daily/weekly basis to drive trainee/learner development.- Monitor & Evaluates trainee's/learner's performance by administering pre-designed/mandatory assessments & generating reports to support learner evaluation.- Supervises trainees from a behavior, attendance standpoint- Willingness to work on a mid to night shift schedule in Bonifacio Global City, Taguig City**What's in it for you?****Our people enjoy some amazing perks, check out a few below**:- Competitive salary package- Exciting employee engagement activities- Supportive and good-looking Team Lead- Learning sessions every week- Fast career growth- Free shuttle service- Accessible location- HMO- OT/Holiday pay- Leave credits- Leave conversions- Night differential- Uncapped annual appraisal- 2 days off**And most importantly, you'll be part of a growing company with dynamic and engaging team.****Interested? Here are ways to reach us**:- Send a message to **09214815596 (Yana)**:- **Walk in and look for Yana - our office is located in 12th Floor 26th street 5th avenue BGC, Taguig****Benefits**:- Additional leave- Company Christmas gift- Company events- Discounted lunch- Employee discount- Health insurance- Opportunities for promotion- Paid training- Pay raise- Promotion to permanent employee- Transportation service providedSchedule:- Shift systemSupplemental Pay:- 13th month salary- Commission pay- Performance bonus- Yearly bonusApplication Question(s):- Are you comfortable on reporting onsite in BGC, Taguig?- Are you comfortable working on a shifting schedule?- Are you open to relocate near Metro Manila or Taguig? (If you are residing outside of Metro Manila)- How much is your most recent and expected salary?**Education**:- Senior High School (preferred)**Experience**:- BPO: 1 year (preferred)- Communications Coach: 1 year (preferred)
