Communication Coach

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
As our company continues to expand, we are in search of a Communication Coach to enhance our team.

RESPONSIBILITIES FOR COMMUNICATION COACH
*Implements performance coaching and training based on an agreed development approach with the Operations leads.
*Creates performance tracking /reporting system and governance to manager and measure performance coaching initiatives.
*Recruitment Support.
*Responds to inquiries and conducts research to help resolve problems related to transactions handled by the unit.

QUALIFICATIONS
*At least 2 years of training experience in the BPO setting
*Understanding of Contractual / Operational Requirements.
*Knowledgeable on Health Care Insurance Basics.
*Knowledge of US Healthcare Delivery System.
*Experience managing a dynamic and diverse classroom environment (B&M or virtual).