Collections Specialist

The Collections Specialist is responsible for the activities of the Collections recovery team, prepare daily, weekly & monthly reports to management, and ensure all Collections activities comply with company policies & legal requirements. 
Key Responsibilities: Comply with all Collections Standard Operating ProceduresCreates strong customer service orientation & collaboration, results orientation & strategic thinking within the Collections unitActs as point of escalation for Collection BU and Account Related Concerns.Reports audit findings to Head of collections for necessary disposition and rectification.Handles complaints or difficult callsMonitors and controls delinquency and minimize credit lossesFintech Operations (either in Credit Underwriting, Collections, and/or Customer Service) and has an understanding of the Credit Customer Lifecycle Process.Assists in field collections and/or barangay case filing when necessaryQualifications: Willing to be based in Pateros, ManilaBachelor's degree in Banking and Finance, Accounting, Legal Management, Business Administration, or any related courseAt least 3 years of relevant collections experience; Tele sales experience is a plusGoal and results oriented: Track record of success in achieving targets on time in a rapid growth, start-up environment Relentlessly driven and seeks challenges: Willingness to drive growth and able to embrace and tackle challenges