Job Description Join Our Client's Team as a Collections Specialist and Thrive in a Global Role from the Comfort of Home!
Immerse yourself in a world of exciting possibilities as a Collections Specialist. Imagine a position that offers the best of both worlds: international exposure without leaving your country and a perfect work-life balance with permanent work-from-home arrangements.
What sets this role apart is the opportunity for global engagement while remaining rooted in your homeland. You'll collaborate with diverse customers, gaining insights into their financial stories and contributing to their journey towards stability. The chance to interact with individuals from different walks of life will enrich your perspective and broaden your horizons without ever stepping foot outside your country.
Beyond this global dimension, the position grants you a truly remarkable work-life balance. Embracing the comfort of your own home, you'll seamlessly integrate professional excellence into your daily life. This flexibility isn't just a perk; it's a testament to our commitment to valuing your well-being and ensuring you can thrive both personally and professionally.
Whom you'll work with:
Our client, a prominent Canadian short-term loan lender, operates across various provinces, empowering individuals to manage their cash flow effectively. Committed to its mission of financial support, our client offers loans up to $1,500 with flexible repayment terms. They're not just lenders; they're enablers of dreams, licensed by the Financial Consumer Agency of Canada (FCAC) and recognized by the Canadian Consumer Finance Association (CCFA).
Job Description
As a Collections Account Specialist , you'll connect with customers via phone and mail, ensuring timely payments and negotiating arrangements for past-due loans. You'll maintain meticulous records and adhere to established guidelines while independently resolving payment queries and organizing future follow-ups. In this role, you'll be a crucial player in fostering positive customer relationships and contributing to our mission of financial empowerment.
Here's an overview of your future role:
Employment Type: Full-time
Shift: Shifting
Work setup: Permanent Work-From-Home
What do you need to succeed? Previous call center experience.
Minimum of 6 months in collections.
Exceptional phone and communication skills.
Strong analytical and negotiation abilities.
Proficiency in English; knowledge of a second language is a plus.
CRM and call center system proficiency.
Keen attention to detail and sound judgment.
Effective customer service and interpersonal skills.
Multitasking capability in a high-paced environment.
Independent and efficient work style.
Familiarity with underwriting loans and financial statements a plus.
What awaits you in this role? Contact customers to secure payments for past-due loans and determine reasons for delinquency.
Update customer accounts using specialized computer systems.
Independently resolve payment inquiries, ensuring customer satisfaction.
Organize tasks and schedule follow-ups efficiently.
Maintain comprehensive and accurate account information for resolution.
Meet and exceed established performance metrics.
Ensure compliance with policies and procedures.
Why choose us? HMO coverage
Permanent WFH
20 days annual leave to use on your own discretion
Direct exposure to international clients
Realistic career growth opportunities
Upskilling through Emapta Academy
Diverse and supportive work environment
Who are we?
Discover a world of possibilities at Emapta , where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.
With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.
#EmaptaExperience