Job Description Elevate your career with an extraordinary opportunity as a Collections Specialist!
Imagine a role that offers you the chance to experience global opportunities without leaving the country. Embrace the perfect work-life balance that allows you to be both a world-class professional and present for life's precious moments.
What sets this role apart is the unique chance to work globally from your own abode, participating in international initiatives without uprooting your life. Our commitment to your growth extends beyond your professional life; it encompasses your well-being too. The freedom to tailor your work hours and the support our client provides ensure that your career flourishes without compromising on life's other facets.
Whom you'll work with:
Join our client, Peachtree Debt Relief, a beacon of hope in the financial services sector. With an A+ rating from BBB, Peachtree Debt Relief is dedicated to helping individuals conquer debt through services like settlement, consolidation, and credit counseling. Be part of a team that transforms lives by offering personalized financial solutions. Your contributions will shape a more stable future for clients and pave an inspiring career path for you.
Job Description
As a Collections Specialist , you will be at the heart of ensuring financial stability for our clients. Your daily tasks will encompass a wide spectrum of responsibilities, from diligently monitoring accounts and identifying outstanding receivables to delving into historical debt data and strategizing to encourage timely payments. You'll demonstrate your finesse in processing payments and refunds, skillfully resolving intricate billing issues, and tactfully handling customer credit concerns. Engaging communication will be your forte as you reach out to clients to discuss overdue payments, helping them navigate their financial responsibilities.
Here's an overview of your future role:
Employment type: Full-time
Shift: Night Shift (Mon - Fri 11:00 PM to 08:00 AM)
Work Setup: Onsite, Ortigas/Makati
What do you need to succeed? Proven experience in collections
Background in the debt sector (credit card or loan)
Solid billing knowledge
Familiarity with collection techniques
MS Office and database skills
Target-oriented mindset
Understanding of collection laws
Strong communication and problem-solving skills
High school diploma; degree a plus
What awaits you in this role? Maintain a high call volume/ talk time. 100 calls/4 hours talk time daily.
Verify Forth/CFT accounts that they are active daily
Call 3 days before 1st payment
Maintain daily calling and scheduling QA calls for Rejected and California Clients
Always notate all files
Provide strong sales support and communication to clients, processors, underwriters, and management throughout the process.
Handle answering questions for clients currently enrolled in first 90 days, such as making a payment date change, enrolling additional debt, changing bank account, etc.
Report weekly
Provide sales support including documentation uploads and resubmission of files
Call scheduled for NSF
1st week 2 times a day (AM & PM)
2nd Week 1 time a day
3rd Week+ every 3 days
Why choose us? HMO coverage
Competitive Package
Standard government and Emapta benefits
Well-equipped, modern, and accessible offices
Fun engagement activities for employees
Mentorship and exposure to global leaders and teams
Who are we?
Discover a world of possibilities at Emapta , where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.
With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.
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