This is a remote position.
Collections Resolution Officer About Us: We are Australia's leading credit management solution provider, helping businesses improve their cash flow and reduce debtor days. With over 50 years of experience, we offer innovative digital solutions and personalized service to help businesses of all sizes manage their accounts receivable more effectively. Our web-based platform and professional services have earned us a reputation as an industry pioneer in credit management and debt collection. Contract type: Independent Contractor Schedule: Monday to Friday, 9:00 AM - 6:00 PM AEST (Sydney/NSW time) Job Description: Negotiate payment arrangements with customers for overdue accounts Achieve minimum 70% success rate on payment arrangements Handle customer communications professionally within 5-minute target timeframe Process payments and maintain accurate account records Manage customer complaints according to company policy Provide updates to clients on collection progress Work remotely while maintaining high performance standards Meet quality assurance requirements consistently Handle all communication with empathy and professionalism RequirementsExcellent negotiation and conflict resolution skillsStrong verbal and written English communication abilitiesExperience in collections or customer service (preferred)Proficient with Microsoft Office (Outlook, Word, Excel, Teams)Self-motivated with ability to work independentlyProfessional phone manner and problem-solving mindsetAttention to detail and strong organizational skills Benefits Independent Contractor Perks: Incentives and bonuses HMO coverage for eligible locations Permanent work-from-home Immediate hiring Steady freelance job Please note that since this is a permanent work-from-home position and an "Independent Contractor" arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process. ZR_17880_JOB