Collections Officer - Tarlac

JOB DUTIES AND ESSENTIAL FUNCTIONS Collection EfficiencyConducts daily collection activities (e.g., field visits) to resolve and prevent account delinquencyMaintains an efficient and updated record of status of collection effortsMaintains proper recording and documentation of field expenses to monitor and track operational expensesAssists in the filing of collection cases (as needed)Prepares monthly collection and delinquency account reports and initiates and/or makes recommendations for remedial actions.Keeps the collection team informed of critical issues that may affect operations.Works with Collections Supervisor in setting and meeting collection goals and strategies. Customer Relationship ManagementEngages clients and attends to their inquiries according to company's customer service standards.Advises clients of necessary actions and strategies for debt repayment.Suggests ways to improve customer service practices based on day-to-day client interactions in the branch.