US Work Hours
Company Description
Our client is on a mission to help American homeowners achieve financial security and build wealth through their home by providing innovative solutions. They have created an entirely new category of loan-alternatives that is disrupting the rigid way lenders work and can help millions of people by converting their home equity. A New York City-based company founded in 2016, Our client offers personalized financial solutions for homeowners in various circumstances. They eliminate the hassle of dealing with banks, lenders, and moving by bringing their customers a loan-alternative program through the use of sale-leaseback programs.
They are looking for compassionate people who find joy in connecting others with creative solutions to convert the value of their home. If you have a growth mindset, find absolute thrill in building a new business and excel in a dynamic work culture, we want to talk to you.
Position Description
Our client is a national single family residence real estate company located in New York City. Their tenants are comprised of approximately 1300 renters of single-family homes across the United States. They are seeking an experienced Collections Associate to be part of our team (for 6 months) to retain quality tenants and work with their changing needs as they navigate through this unprecedented new normal. Their ideal candidate must like meeting new people and learning about their businesses by actively listening to the challenges they are facing. To be successful in the position you must be part psychologist, part cheerleader and part business advisor, all while being firm on helping tenants honor their lease obligations to us. This role is responsible for managing residential rent collections across a portfolio of 1,300 single family units. The individual hired will oversee billings and collections on a national scale by working closely with the Director of Property Management.
Roles & Responsibilities
? Manage collections on outstanding charges to get tenants current, or establish payment plans
and lease restructuring where needed.
? Prioritize and collaborate with colleagues on various projects and initiatives.
? Provide guidance and recommendations on process improvements and transformation initiatives.
? Develop and maintain strong working relationships with tenants and intercompany departments to
resolve claim and collection concerns related to various lines of business.
? Oversee the billing and notification process to tenants.
? Identify optimal renewal candidates for lease.
? Utilize, recommend, or develop internal or external reporting required to manage the portfolio.
? Run daily performance reports on delinquencies and receivables.
? Work with third-party services for door knock customer engagement and property inspections.
? Position has high visibility at departmental senior management level and interacts with various
levels of internal and external individuals and organizations, as well as with regional teams
(reinsurance placement, finance controllers, CFOs, legal, systems, etc.), product line
management, reinsurance intermediaries and reinsurers.
? Build and expand relationships with customers, coordinate and source appropriate solutions,
continually delight with positive, customer-centric attitude.
? Utilize and improve issue resolution strategies to mitigate and/or address negative customer
reviews.
? Become familiar with and proficient in property management operational policies and procedure
and serve as a back-up to other areas of property management.
Qualifications
? Bachelor's degree in finance, accounting or related field and 2-3 years of experience in credit and
collections. Education may be substituted for additional experience for the right candidate.
? Outstanding managerial and soft skills.
? Possess strong written/verbal communications and presentation skills.
? Confident, high-energy, self-motivated, and self-accountable team player.
? Knowledgeable in general leasing and property management (Preferred).
? Experienced with computer/mobile devices, email, MS Excel/Google Sheets, MS Word/Google
Docs, property management application/software, Salesforce, and Zendesk, and/or similar
applications.
? Able to compose business documents and written communications with good grammar,
punctuation, and free of errors.
? General knowledge of landlord tenant regulations, Fair Housing Act, and related property
management policies/laws preferrable.
? Well organized with excellent time management and prioritization skills.
? Demonstrated ability and desire to work in a fast-paced and constantly evolving environment.
? Sincere and positive service to others attitude and desire to truly make a difference.
? Attention to detail.
Other Important Information:
Office Address: 14th Floor, Ayala Center Cebu Tower, Bohol St., Cebu Business Park, Cebu City
Landmark: Building with H&M and Mercury Drug. Across Ayala PUV Terminal
Work Hours: US Time
Salary + great team, office, Night differential for hours between 10:00 PM to 6:00 AM Cebu time zone
Other perks/incentives:
HMO within month 1
Monthly performance bonus after regularization
Engagement activities
Annual appraisal
12 Days Leaves Annually
US holidays (depending on account)
Birthday incentives
Fun working environment
APPLY NOW we look forward to working with you
Note:
Pay package: Php25,000 + bonuses
